Return & Refund Policy
At Athtec, we want you to feel confident about your purchase. If something isn't right with your order, we're here to help.
Please review our return and refund policy below.
30-Day Return Policy
We accept eligible return requests within 30 days of receiving your order.
To qualify for a standard return, items must be:
- Unused and unworn
- In their original condition
- Returned with original packaging, tags, and included accessories, where applicable
- Accompanied by proof of purchase or an order number
If you're unsure whether your item qualifies, please contact us before returning it.
How to Request a Return
To begin a return, email support@athtec.com with:
- Your order number
- The item you wish to return
- The reason for your return
- Photos of the product, if it arrived damaged, defective, or incorrect
Our team will review your request and provide instructions for the next steps.
Please do not send items back without contacting us first.
If your return is approved, we will provide the appropriate return address and shipping instructions by email.
Return packages should be securely packed to prevent damage during transportation.
Return Shipping Costs
Change-of-Mind Returns
If you're returning an eligible product because you changed your mind, ordered the wrong size, or no longer want the item, you are responsible for the cost of return shipping.
Return shipping costs depend on the shipping carrier, package size, and return destination.
We recommend using a shipping method with tracking, as customers are responsible for ensuring their return reaches the designated return address.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at support@athtec.com.
Athtec will cover any required return shipping costs for verified damaged, defective, or incorrect items.
Depending on the situation, we may offer a replacement, refund, or another appropriate resolution without requiring you to return the original product.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.
Include your order number and clear photos showing the issue, if available.
We will review the situation and work toward an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for standard change-of-mind returns, including:
- Used or worn personal-care or hygiene-sensitive products
- Personalized or custom-made products
- Gift cards
- Products clearly identified as final sale before purchase, where permitted by law
- Items that have been damaged through misuse or improper handling
Sale-priced products are eligible for returns unless specifically identified as final sale
international Returns
We accept eligible international return requests within 30 days of delivery, subject to applicable consumer protection laws.
Change-of-Mind Returns
For eligible international returns requested because a customer changed their mind, ordered the wrong size, or no longer wants the product, the customer is responsible for return shipping costs, unless applicable law requires otherwise.
International return shipping costs vary by country, carrier, package size, and destination. Returns may need to be shipped to an address in the United States.
Please contact support@athtec.com before returning an item so we can provide the appropriate return destination and instructions.
Damaged, Defective, or Incorrect Products
If an international order arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue, if available.
Athtec will provide an appropriate resolution in accordance with applicable consumer protection laws. This may include a replacement, refund, or return at our expense.
Returns Not Required in Certain Cases
In some circumstances, Athtec may approve a refund or replacement without requiring the original item to be returned. This decision will depend on the circumstances of the request and does not limit customers' statutory rights.
Consumer Rights
Nothing in this policy limits or excludes any mandatory consumer rights or protections applicable in the customer's country.