Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@athtec.com. Returns must be sent to our mailing and returns address:

8801 Monticello Dr, Apt 296
Texas City, TX 77591

If your return is accepted, we’ll provide a return shipping label and instructions explaining how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with return-related questions at support@athtec.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal-care goods such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Sale items are eligible for return unless they are specifically marked “Final Sale.” Gift cards and Final Sale items cannot be returned.

Exchanges

The fastest way to receive the item you want is to return your current item. Once the return is accepted, you can make a separate purchase for the replacement item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must be in the same condition in which you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether the refund was approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@athtec.com.